Gorgias (you)40%Seen in 83% of answers · cited 45%
Zendesk26%Seen in 74% of answers · cited 21%
Intercom14%Seen in 38% of answers · cited 16%
Gladly12%Seen in 38% of answers · cited 3%
Richpanel8%Seen in 17% of answers · cited 16%
Prompts you're losing
“What should I look for in an ecommerce customer support platform for a high-volume Shopify store?”13.3
“Intercom vs Zendesk vs Gladly: which platform is best for omnichannel ecommerce customer service?”20.0
“What are the best ecommerce customer support platforms for automating support tickets?”33.3
“What are the best alternatives to Zendesk for ecommerce customer support and order management?”40.0
“What is the best Shopify-connected customer support platform for growing online stores?”50.0
Every question, every engine
15 questions · 47 answers · you appear in 39 · Zendesk in 35
“What are the best ecommerce customer support platforms for automating support tickets?”ChatGPT: named youClaude: absentPerplexity: named youGoogle AI Overviews: no answer
“Which ecommerce customer service tools are best for managing email, chat, social media, and SMS conversations in one place?”ChatGPT: named youClaude: named youPerplexity: cited youGoogle AI Overviews: no answer
“What is the best Shopify-connected customer support platform for growing online stores?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
“What are the top ecommerce customer support platforms in 2026?”ChatGPT: cited youClaude: cited youPerplexity: cited youGoogle AI Overviews: no answer
“Which customer support platforms can automatically answer order status, shipping, returns, and product questions?”ChatGPT: named youClaude: cited youPerplexity: cited youGoogle AI Overviews: no answer
“What ecommerce helpdesk tools provide agents with customer, order, and product context during support conversations?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: named you
“How do the best ecommerce customer support platforms use AI to resolve tickets automatically?”ChatGPT: absentClaude: named youPerplexity: cited youGoogle AI Overviews: named you
“Intercom vs Zendesk vs Gladly: which platform is best for omnichannel ecommerce customer service?”ChatGPT: absentClaude: absentPerplexity: cited youGoogle AI Overviews: no answer
“What customer support software is best for personalizing service using Shopify store data?”ChatGPT: named youClaude: named youPerplexity: cited youGoogle AI Overviews: no answer
“Which ecommerce support platforms can turn customer service conversations into sales opportunities?”ChatGPT: absentClaude: cited youPerplexity: cited youGoogle AI Overviews: no answer
“What should I look for in an ecommerce customer support platform for a high-volume Shopify store?”ChatGPT: absentClaude: named youPerplexity: absentGoogle AI Overviews: no answer
“What are the best alternatives to Zendesk for ecommerce customer support and order management?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
“Which ecommerce customer service tools offer unified customer profiles across chat, email, phone, and social channels?”ChatGPT: cited youClaude: cited youPerplexity: cited youGoogle AI Overviews: no answer
“How can an ecommerce customer support platform help my team resolve product inquiries faster and increase conversions?”ChatGPT: named youClaude: cited youPerplexity: absentGoogle AI Overviews: no answer
“Which ecommerce customer service tools offer the best omnichannel support across email, chat, SMS, and social media?”ChatGPT: named youClaude: cited youPerplexity: cited youGoogle AI Overviews: no answer
Your top fixes
Publish a comparison page targeting “What should I look for in an ecommerce customer support platform for a high-volume Shopify store?”
Page outline, headings, and JSON-LD schema tuned to win this prompt. Included in the full fix plan.
Add an FAQ block answering “Intercom vs Zendesk vs Gladly: which platform is best for omnichannel ecommerce customer service?”
Copy-ready FAQ with FAQPage JSON-LD markup. Included in the full fix plan.
Ship an llms.txt so AI engines describe Gorgias accurately
A generated llms.txt tailored to your product and use cases. Included in the full fix plan.