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Freshdesk

https://www.freshworks.com/freshdesk/

Sep 19, 2026

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AI visibility score 36.7 /100

across ChatGPT, Claude, Perplexity

ChatGPT

36.7

15/15 answered

Claude

40.0

15/15 answered

Perplexity

30.0

15/15 answered

Google AI Overviews

16.7

3/15 answered

AI Overview appeared on 3/15 searches

Share of voice

Prompts you're losing

  1. “Zendesk vs Intercom: which is better for managing customer support tickets?”0.0
  2. “Help Scout vs Zendesk: which help desk software is better for a growing support team?”0.0
  3. “How does Salesforce Service Cloud compare with Zendesk for omnichannel customer support?”0.0
  4. “How do I choose customer support software that can scale with a growing support team?”0.0
  5. “What are the best help desk platforms for connecting a knowledge base with customer support tickets?”26.7

Every question, every engine

15 questions · 48 answers · you appear in 31 · Zendesk in 37

  1. “What are the best customer support help desk software tools for managing high-volume support tickets?”ChatGPT: cited youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
  2. “Which customer support help desk software is best for omnichannel customer service across email, chat, phone, and social media?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
  3. “What should I look for when choosing help desk software for automating customer support workflows?”ChatGPT: named youClaude: cited youPerplexity: absentGoogle AI Overviews: no answer
  4. “What are the top customer support help desk platforms in 2026?”ChatGPT: named youClaude: cited youPerplexity: named youGoogle AI Overviews: no answer
  5. “Zendesk vs Intercom: which is better for managing customer support tickets?”ChatGPT: absentClaude: absentPerplexity: absentGoogle AI Overviews: no answer
  6. “Help Scout vs Zendesk: which help desk software is better for a growing support team?”ChatGPT: absentClaude: absentPerplexity: absentGoogle AI Overviews: absent
  7. “What is the best help desk software for creating a self-service knowledge base?”ChatGPT: cited youClaude: absentPerplexity: named youGoogle AI Overviews: no answer
  8. “Which customer support platforms offer the best workflow automation and ticket routing features?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
  9. “What are the best affordable help desk software options for small businesses?”ChatGPT: named youClaude: named youPerplexity: cited youGoogle AI Overviews: named you
  10. “How does Salesforce Service Cloud compare with Zendesk for omnichannel customer support?”ChatGPT: absentClaude: absentPerplexity: absentGoogle AI Overviews: absent
  11. “What help desk software is easiest to set up for email and live chat support?”ChatGPT: named youClaude: named youPerplexity: named youGoogle AI Overviews: no answer
  12. “Which customer support help desk tools include AI-powered ticket management and automated responses?”ChatGPT: named youClaude: cited youPerplexity: named youGoogle AI Overviews: no answer
  13. “What are the best help desk platforms for connecting a knowledge base with customer support tickets?”ChatGPT: absentClaude: named youPerplexity: named youGoogle AI Overviews: no answer
  14. “How do I choose customer support software that can scale with a growing support team?”ChatGPT: absentClaude: absentPerplexity: absentGoogle AI Overviews: no answer
  15. “What customer support help desk software offers the best reporting, SLA management, and automation features?”ChatGPT: named youClaude: cited youPerplexity: named youGoogle AI Overviews: no answer

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FAQ + JSON-LD, a “you vs Zendesk” page, and a checklist — generated from this scan.